The security deposit is an amount used as security to cover damage or loss to the room, common areas, inventory or residence in general (except for wear and tear), or due to any other breach of obligations under the contract involving damage or non-payment. The amount of the security deposit, less any reasonable costs you may incur as a result of a breach of any of your obligations under the...

The SEPA direct debit mandate is a way to direct debit one-off or recurring payments from your account without incurring fees. The SEPA direct debit mandate is available in all euro area countries and can be authorised on a one-off or permanent basis by the account holder, who can revoke it at any time.

The SEPA document will be given to you when you move in. All you have to do is fill in this form with all your bank details and give it to the residence hall staff at the reception desk.

In this case, we will credit the overpaid amount to your next monthly rent. If we have a valid SEPA direct debit mandate, we will debit you accordingly.

In case you transfer money to us from a foreign account, please be aware of any fees that may be incurred. These fees are derived from the exchange rate of the foreign currency and the transaction costs. In general, all these fees for an international transfer are set directly by your bank. You have to pay these additional international transfer fees yourself and include them in the transfer...

The return of the deposit can take up to 45 days. Reimbursement of the deposit is managed as soon as the room inspection is completed and signed off, and you comply with the contract. Things like international transfers, or type of credit/debit card of the client might delay some reimbursements.

Payment of the deposit and the first month of accommodation must be made at least 30 days before the start date of the contract. Depending on the accommodation and the duration of your stay, or if the start date of the contract is equal to or less than 30 days from the booking date, we may ask you at the time of signing the contract to also make full payment of the stay or the first month of...