PREGUNTAS FRECUENTES DE LA CATEGORÍA

Livensa Living > Reservas | en

CATEGORY FREQUENTLY ASKED QUESTIONS

Livensa Living > Reservas | en

PERGUNTAS FREQUENTES SOBRE A CATEGORIA

Livensa Living > Reservas | en

How can I cancel my parking slot contract?

If you have a parking contract related to your accommodation booking, it will automatically be ended at the same time the contract ends. In this case, you will not have to dio anything and the terms and conditions of the lease will be applied. If you have an independent parking lease, you will have to contact your building's staff.

How are rooms allocated?

Your preference is very important to us, so that you feel comfortable. In your reservation process you can tell us your preferences regarding room location (floor, near a friend, etc), when we're sorting out rooms, our team will try to make sure your request is met, but we can't make any promises.

How can I book my room?

It's as easy as following the steps trough our website! In case you book a visit to any of our buildings and you make a decision, our staff will help you to make the booking.

How far in advance do I have to book the room?

It's best if you make it as soon as possible so you're able to choose the room you want. We don't have any specific date for you to make the booking, it is up to you, but keep in mind prices might have variations. Be careful and don't stay out!

What happens if I have a room booked but have not been granted a visa or have been refused a place at the university?

If you have not obtained the necessary visa or have been denied a place at the university, you can cancel the reservation free of charge, but you will have to provide us with proof of this. For the visa, proof that it has been denied and in case of denial of the place, you will have to prove that you do not have a spot at the university you were applying for or that you are studying in another...

Can I change studios?

It is possible to change your room given a previous notice to the staff, as long as there is availability.

Can I extend my lease?

We're glad you have enjoyed staying with us! To extend your lease, you only need to contact the building staff and they will help you out.

I am not yet 18 years old, can I book a room?

You can book a room if you're at least 16 years of age by the check-in date, in which case we will require a parent or tutor to sign the lease. You can also book directly through our website https://www.livensaliving.com/en/ or our Booking Central here: Email: [email protected] department – Reservations: +34 913 103 032Whatsapp: +34 911 67 57 88

Can I revoke/cancel my contract?

Yes, you have 14 days to send a revocation of the rental contract after signing the contract (signed by both parties). For more information, please see our general terms and conditions: https://www.livensaliving.com/en/terms-and-conditions/. You cannot sublet your room, but you can find someone to take over your contract, keep in mind if you are doing this, it must be pre-approved. To do this,...

How can I cancel my reservation?

Have you booked by mistake, or is there a change of plans? You have a cancellation period , contact us through our email adress [email protected], this way we can help you cancel your reservation. Nevertheless you have all the information related to cancellation policy here: https://www.livensaliving.com/en/terms-and-conditions/

When and how can I terminate my rental contract?

You have the option of cancelling your lease once it's signed, but take into account that it might have a cancellation fee, according to the time of the cancellation. As an alternative, we offer the option of cancelling your contract without any fee if you find another person that takes over your lease, within the same terms and conditions.

How can I arrange a visit?

You can book a visit to our building through our webpage: https://www.livensaliving.com/en/visits/Keep in mind, if the rooms are occupied, we might not be able to show you every type of room we have. As an alternative, we offer virtual guided tours in 3D through our webpage.