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Is the deposit returned and how is it returned?

The security deposit is an amount used as security to cover damage or loss to the room, common areas, inventory or residence in general (except for wear and tear), or due to any other breach of obligations under the contract involving damage or non-payment. The amount...

What is a SEPA direct debit mandate?

The SEPA direct debit mandate is a way to direct debit one-off or recurring payments from your account without incurring fees. The SEPA direct debit mandate is available in all euro area countries and can be authorised on a one-off or permanent basis by the account...

International bank transfer

In case you transfer money to us from a foreign account, please be aware of any fees that may be incurred. These fees are derived from the exchange rate of the foreign currency and the transaction costs. In general, all these fees for an international transfer are set...

When will I get my deposit back?

The return of the deposit can take up to 45 days. Reimbursement of the deposit is managed as soon as the room inspection is completed and signed off, and you comply with the contract. Things like international transfers, or type of credit/debit card of the client...

How and when do I pay my rent?

Payment of the deposit and the first month of accommodation must be made at least 30 days before the start date of the contract. Depending on the accommodation and the duration of your stay, or if the start date of the contract is equal to or less than 30 days from...

I have transferred more than I should have done, how do I proceed?

In this case, we will credit the overpaid amount to your next monthly rent.

If we have a valid SEPA direct debit mandate, we will debit you accordingly.

Spain

Accommodation in ​Pamplona:

Accommodation in ​Salamanca:

Accommodation in ​Sevilla:

Accommodation in ​Donostia-San Sebastián:

Portugal

Espanha

Alojamento em ​Pamplona:

Alojamento em ​Salamanca:

Alojamento em ​Sevilla:

Alojamento em ​Donostia-San Sebastián:

Portugal