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How are rooms allocated?

Your preferences are most important to us, so that you feel as comfortable as possible. In your booking process you can let us know your preferences regarding the location of your room (on a specific floor, near a friend, etc.). When it comes to assigning your room,...

Do I get a discount if I pay for my entire stay in one payment?

We give a 2% discount on the monthly payment for stays of 5 months or more, as long as you pay it all at once.

How can I book my room?

‘A través de nuestra web puedes

How far in advance do I have to book the room?

The best thing to do is to book as soon as possible so that you can choose the room category you want. We don't have a month limit for you to make your reservation, you can make it when it suits you best, but keep in mind that prices are subject to change. Please note...

What happens if I have a room booked but have not been granted a visa or have been refused a place at the university?

If you have not obtained the necessary visa or have been denied a place at the university, you can cancel the reservation free of charge, but you will have to provide us with proof of this. In the case of the visa, proof that it has been denied and in the case of...

What is the cancellation policy?

You can view the full cancellation policy about Livensa Living.

What rental periods are available and what is the minimum rental period?

The minimum rental period is 7 days and the maximum rental period is 364 days. The rental period ends on 27 August for full year bookings and 31 August for academic year and semester bookings. If you wish to stay longer, you also have the option to extend your...

Can I change studios?

It is possible to change rooms at short notice, subject to availability.

Can I extend my lease?

We are glad that you enjoyed your stay and would like to stay longer at Livensa Living. Just contact the staff of the residence to extend your stay.

I am not yet 18 years old, can I book a room?

You can book a room if you are at least 16 years old on the date of check in, in which case you will need the signature of one of your parents or guardian. You can also book directly on our website www.livensalivingstudios.com, through our contact centre: Phone: +34...

Can I revoke/cancel my contract?

Yes, you have 14 days to send a revocation of the rental contract after signing the contract (signed by both parties). For more information, please see our general terms and conditions: https://www.livensaliving.com/en/terms-and-conditions/. You cannot sublet your...

How can I cancel my reservation?

If you have changed your mind after signing the contract, you have several options to cancel your reservation. We warn you that, once you sign the contract, cancellation may generate penalties depending on the moment and situation in which you find yourself (before...

How can I arrange a visit?

"We will give you a tour of the communal areas, as well as the outside areas of the property. We will also show you one of our show studios, if one is available at the time. You can arrange a visit through our website: https://www.livensaliving.com/visitas/ Please...

When and how can I terminate my rental contract?

You have the option to cancel your contract one signed, but you’ll have to take into account that the cancellation might have a penalty fee, depending on the time of the cancellation.

Alternatively, we inform you that there is also the possibility of canceling your contract without penalty if you find another person to take charge of your contract, under the same conditions and meeting the established requirements. Or, within a maximum period of 14 days from signing, but always before the start date of the contract (check-in). This possibility will only occur in the first accommodation contract that is formalized. So this clause will not have effect on any other contract or subsequent renewal that is formalized between the parties (e.g. Rebookers).

There are also situations in which, for cancellation, you will be obliged to pay a penalty equivalent to 50% of the remaining duration of the contract (minimum penalty of 1 month and maximum of 3 months depending on the remaining duration). However, we invite you to contact us for better information. You have all the information regarding our general conditions here: https://www.livensaliving.com/terminos-y-condiciones/