Livensa Living Lisboa Cidade Universitaria
Livensa Living Lisboa Cidade Universitaria
Livensa Living Lisboa Cidade Universitaria
InformaciĂłn General del Alojamiento
General Accommodation Information
InformaçÔes gerais sobre o alojamento
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Catering del Alojamiento
Accommodation Catering
Alojamento Restauração
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Reservas del Alojamiento
Accommodation Booking
Reserva de Alojamento
Where can I park my car?
We offer underground parking spaces and the charges are by day or monthly fee. Contact the building's staff for more information.
What does my room include?
The room has aresting area, study area with desk, chair, private ensuite bathroom, full kitchen with induction hob, fridge, microwave, and extractor, also, storage space, closet and bedding (sheets, pillow, duvet).
Is there a catering service available?
No, Livensa Living Studios does not directly offer catering services, but we do have deals with different catering companies that offer special prices for our clients/residents
Is the gym open 24 hours?
No, the gym is open from 7,00 to 23 hours everyday.
Do I have access to the pool while staying at Livensa Living Studios?
Yes, access to the pool is exclusive to all guests
Is the pool open all throughout the year?
No, the pool opens from spring to autumn.
Are there basements or storage rooms?
No, we don't offer that service in the residence.
What common rooms are available at Livensa Living Studios?
Gym, pool, coworking rooms, library, music rooms,terrace, multimedia and cinema room, game room and private lounge with kitchen.
Where cain I park my bicycle?
At Livensa Living Studios Valencia Marina Real we offer parking spots for your bike in the special parking lot.
Can I book a studio if I’m not a student?
In Livensa Living Studios we welcome any member of the educational community 16 years of age and up, that is attenidng university, professional studies, etc.
Can I take the furniture out and use my own?
You cannot take any furniture out of the room, but you can bring small pieces of furniture if you want.
What distance is there between my accomodation and the universities?
All educational institutions are conveniently located near Livensa Living Studios Valencia Marina Realâsome just minutes away on foot and others within a maximum of 30 minutes by public transport: EDEM (Business School) is less than 1 km away; ESBS (European Sport Business School) is 3.5 km away; Tarongers Campus of the University of Valencia, Polytechnic University, ESIC, and Berklee College of...
Where can I park my car?
We offer parking underground parking spots at Livensa Living. The minimum rental period is a week, but for more information contact the residence's staff.
What does my room include?
- Basic kitchenware set (plate, glass, cutlery, cup, frying pan, pot, cutting board and knife set). - Sheets, pillow, duvet filling and mattress protector cover - Bath towel, hand towel and mat - Shower gel, hand soap and dispenser with dishwasher
Can I bring guests and stay overnight?
Yes, during the night you can have one (1) overnight guest .You have 10 nights available per month to use with whoever you want, for more information ask the front desk.
Can I stay for the summer?
Yes, you can stay during the summer. In case your contract has ended, you can extend your stay. We recommend you book as soon as possible to keep tha room you already have.
What is not included in the price?
The self-service laundry. - Photocopier and printer service. - Car and motorbike parking (with the exception of Pamplona, Lisbon MarquĂȘs de Pombal, Barcelona Diagonal Alto and Barcelona Marina which do not have them). - Kitchenware.
How are rooms allocated?
Your preference is very important to us, so that you feel comfortable. In your reservation process you can tell us your preferences regarding room location (floor, near a friend, etc), when we're sorting out rooms, our team will try to make sure your request is met, but we can't make any promises.
Do I get a discount if I pay for my entire stay in one payment?
No, there is no discount.
Is the deposit returned and how is it returned?
The deposit is used as a guarantee to cover any expense or damage that might be caused during your stay either in the room, common areas, inventory or the building (except the natural wear), or any other fault in complying with the contract obligations that are related to damages or failure in payment. The deposit, minus any expense related to failure in complying with the contract, will be the...
What documents do I need for check-in?
If you're a European Union citizen, you will only have to bring a national identity document or passport. If you're from outside the European Union, you will have to bring your passport and valid visa.
How can I book my room?
It's as easy as following the steps trough our website! In case you book a visit to any of our buildings and you make a decision, our staff will help you to make the booking.
How far in advance do I have to book the room?
It's best if you make it as soon as possible so you're able to choose the room you want. We don't have any specific date for you to make the booking, it is up to you, but keep in mind prices might have variations. Be careful and don't stay out!
What happens if I have a room booked but have not been granted a visa or have been refused a place at the university?
If you have not obtained the necessary visa or have been denied a place at the university, you can cancel the reservation free of charge, but you will have to provide us with proof of this. For the visa, proof that it has been denied and in case of denial of the place, you will have to prove that you do not have a spot at the university you were applying for or that you are studying in another...
What is the cancellation policy?
You can read Livensa Living's cancellation policy here: https://www.livensaliving.com/en/terms-and-conditions/
What does my room include?
Your room includes resting area, study area with desk and chair, private ensuite bathroom, kitchenette or kitchen (induction hob, extractor), both with a combination of microwave-grill and fridge. All rooms have storage space, bedding (duvet, pillow, linens), and towels, bath mat and hand towels.
Is there a catering service available?
At Livensa Living Studios Valencia Viveros we don't offer catering services. Nevertheless we have different deals with catering companies that offer special pricing and menus for our guests.
Is the gym open 24 hours?
No, the gym is open from 7,00 to 23 hours everyday.
Is the cleaning service included in the residences’ monthly fee?
Yes, a cleaning service with change of bed linens and towels every two weeks is included in the price. Contact the front desk for more information.
Do I have access to the pool while staying at Livensa Living Studios?
Yes, access to the pool is exclusive to all our guests at Livensa Living Studios.
Is the pool open all throughout the year?
No, the pool opens from spring to autumn.
Are there basements or storage rooms?
No, we don't offer that service in the residence.
What common rooms are available at Livensa Living Studios?
Gym, outdoor rooftop pool and solarium, coworking rooms, library, interior patio, lounge rooms, multimedia and cinema room, and game room.
What security measures are in place?
For the safety of our residents, our buildings are equipped with an electronic lock system and interphones. During the night and weekends, we have a security guard, and our staff is fully trained in first aid and fire drills, reacting correctly and rapidly in case of emergency.
What is a SEPA direct debit mandate?
The SEPA Direct Debit Mandate allows you to set up one-time or recurring payments directly from your account without any extra fees. Available across all Eurozone countries, this payment method can be authorized either as a one-time transaction or on an ongoing basis by the account holder, who can cancel it at any time.
I do not yet have a SEPA-enabled account. What should I do?
The SEPA document will be given to you when you move in. All you have to do is fill in this form with all your bank details and give it to the residence hall staff at the reception desk.
Do you offer sports activities?
We do. Sports activities are included in pur Community Life program once a week, and the activity changes every month.
Is there air conditioning in the rooms?
There is a cooling and heating system in every room. During the summer months we enable the cooling system and heating during winter.
When and how can I settle in?
You can move as soon as the contract is signed, and we have received the payment, and of course, as soon as the date of your contract starts. You can book the move-in day through our Livensa Portal here: https://portal.livensaliving.com/
When will my deposit be returned?
The return of the deposit can take up to 45 days. Reimbursement of the deposit is managed as soon as the room inspection is completed and signed off, and you comply with the contract. Things like international transfers, or type of credit/debit card of the client might delay some reimbursements.
What are disciplinary letters?
In the give situation of not complying with the disciplinary code, the staff can send a written warning to you informing about the fault made, with the possible sanctions that, in the given case, might apply. Please read the Code of Conduct for more information.
What rental items are available?
In the front desk of the building you'll find a list of all the available articles, some of them have a price and some are free.
Is there a printing service in the residence?
There is a printer and photocopier in the building. You can buy your print credit and use the machine through an app.
What do I need to bring when I settle in?
Our rooms are fully-equipped with everything you need, nevertheless, you will have to bring your own kitchen utensils, and personal items. If you wish to bring your own linens and towels, we request for them to not be white. If you have any questions about what we have available in the building, you can contact us through our contact form. We have prepared a checklist so that you don't forget...
Can I receive parcels?
Our personnel will receive standard-sized parcels everyday. We will notify you when something arrives for you.
What rental periods are available and what is the minimum rental period?
The minimum stay period is 7 days and the maximum is 364 days. The stay ends on 27 August for full year bookings and 31 August for academic year and semester bookings. If you wish to stay longer, you also have the option to extend your stay.
Are there basements or storage rooms?
At Livensa Living unfortunately we do not have storage rooms due to lack of space.
Can I smoke in the room?
Smoking is not allowed inside the premises, neither in common areas and inside the rooms. The buildings have a designated smoking area outside.
What do I do if something in my room is not working?
We have a maintenance team ready to fix all problems. You have to notify through the Livensa Portal so that Livensa Living has proof of the incident and give permission to the maintenance team to enter your room and fix the problem.
Can I have my groceries or other orders shipped to the facility?
You can send every parcel you want to Livensa, except supermarket and food deliveries, which has to be you the one receiving them.
Will I have internet via wifi?
Yes, we do have wifi enabled in alll areas of the building, you'll never run out of data! Plus, in your room you'll have broadband internat via cable. All included in the price!
Is there 24-hour security at the residences?
Yes, our personnel is available during the day, and at night, we have a concierge. We also have 24-hour, 7 days a week camera circuit.
Are there timetables for entering and leaving Livensa Living?
We have electronic access all through our facilities and your room, you'll only need your card to access Livensa Living whenever you want, the schedule is yours!
What is the Community Life programme?
Join our international community at Livensa Living and make friends from all over the world! Expand your network and set yourself up for a successful future. Want a closer look at life in our community? Check us out on social media and visit our website: https://www.livensaliving.com/en/livensa-living/community-life/
Can my guests spend the night in my room?
Each Livensa Living resident has 10 nights per month to use. The first 3 nights are free of charge, but from the 4th to the 10th night there is an extra charge. Contact the residence for more information on prices and rates.
Can I change studios?
It is possible to change your room given a previous notice to the staff, as long as there is availability.
Can I extend my lease?
We're glad you have enjoyed staying with us! To extend your lease, you only need to contact the building staff and they will help you out.
Can I sublet a room?
You cannot sublet your room, but you can find someone to take over your contract, but this must be approved in advance. To do this, you must request, fill in and sign the transfer form (signed by you and the person taking over your contract) and send it to the building staff. It may take a couple of days for this application to be reviewed. If permission is granted, a new contract will be drawn...
What do I do if something breaks in my room?
Through your Livensa Portal you can notify of any maintenance issues. You can also notify the front desk of the building so that they can take immediate action and solve any maintenance problem if applicable.
What do I have to do before I vacate my studio?
Before leaving your room, you need to communicate the staff at least 7 days prior of your check-out date so that they can book an inspection of the room and make sure everything is left in good condition. Please make sure to leave it as you found it, this means you must take out all your peronal items, and clean the room. If any damage has been done, something is broken or in bad condition,...
What payments do I have to make before I check in?
The accommodation initial payment will be charged once the contract is signed. Before the start date of your stay, you have to transfer the deposit and first months' rent. You'll find all the payment information in our payment platform, Flywire.
What should I take to my room before I move to Livensa?
We have prepared a checklist to make sure you don't forget anything đ Check it here!
I am not yet 18 years old, can I book a room?
You can book a room if you're at least 16 years of age by the check-in date, in which case we will require a parent or tutor to sign the lease. You can also book directly through our website https://www.livensaliving.com/en/ or our Booking Central here: Email: [email protected] department â Reservations: +34 913 103 032Whatsapp: +34 911 67 57 88
I have transferred more than I should have done, how do I proceed?
In this case, we will apply the overpaid amount to your next monthly payment. If we have a valid SEPA Direct Debit mandate, we will process the corresponding charge.
International bank transfer
In case you will be transferring money from international bank acounts, you need to take into account any extra comissions that might come up, this comissions are usually related to exchange rates, and transfer fees, and in general, this comissions are established by your bank. This additional expenses will have to be covered by you, and added to your tranfer's total amount, or the comissions...
When will I get my deposit back?
In general, it takes 45 days to get your deposit back. If your room is left in perfect conditions, and there is no fault in the lease compliance, we can proceed much faster with reimbursement, but keep in mind some factors might affect the time it takes to transfer it back, specially international bank accounts, or the type of credit/debit card provided by the client.
Can I bring my pet?
We love animals, but due to the available space in our buildings, and for consideration with other people culture, traditions and religious beliefs, we don't admit company animals (except service dogs).
Can I revoke/cancel my contract?
Yes, you have 14 days to send a revocation of the rental contract after signing the contract (signed by both parties). For more information, please see our general terms and conditions: https://www.livensaliving.com/en/terms-and-conditions/. You cannot sublet your room, but you can find someone to take over your contract, keep in mind if you are doing this, it must be pre-approved. To do this,...
How can I cancel my reservation?
Have you booked by mistake, or is there a change of plans? You have a cancellation period , contact us through our email adress [email protected], this way we can help you cancel your reservation. Nevertheless you have all the information related to cancellation policy here: https://www.livensaliving.com/en/terms-and-conditions/
What happens when you leave your room?
You must communicate the staff your check-out date at leats 7 days prior, so that they book an inspection of your room. A record will be opened for the state of the room and inventory, in case everything is as you found it, you will have to do nothing more. If any loss or damage is registered, or the room is not in good shape, charges might apply in the deposit. If you leave without having this...
How and when do I pay my rent?
The deposit and first month's rent will have to be done with a minimum of 45 days before the start of your stay. The rest of the payments will be made the first day of the month through SEPA or our Flywire platform.
When and how do I receive my termination confirmation?
The In case of termination by a new tenant, you will not receive the confirmation until the revocation period of the new tenant has expired.
When and how can I terminate my rental contract?
You have the option of cancelling your lease once it's signed, but take into account that it might have a cancellation fee, according to the time of the cancellation. As an alternative, we offer the option of cancelling your contract without any fee if you find another person that takes over your lease, within the same terms and conditions.
What happens the moment you leave your studio?
Before leaving your room, you will need to book an inspection with the staff in the front desk. With the inventory you filled-out during check-in, we will make sure everything is in order and clean, and that day of your departure, you will have to give back the key to your room in reception.
How and when do I make my rental payment?
The deposit and first month of your stay will have to be payed a minimum of 45 days before the start date of your contract. The rest of the payments will be due every first day of the month through SEPA direct debir or through our Flywire platform.
When and how can I terminate my hosting contract?
Canceling the contract may result in a penalty equivalent to 50% of the remaining contract duration (with a minimum penalty of 1 month and a maximum of 3 months, depending on the remaining duration). For more information, please refer to our general terms and conditions here: https://www.livensaliving.com/en/terms-and-conditions/
What security measures are there in the building?
For the safety of our guests, our buildings are equipped with an electronic lock system and interphones. During the night and weekends, we have a security guard, and our staff is fully trained in first aid and fire drills, reacting correctly and rapidly in case of emergency.
What is a SEPA direct debit mandate?
The SEPA Direct Debit Mandate allows you to set up one-time or recurring payments directly from your account without any extra fees. Available across all Eurozone countries, this payment method can be authorized either as a one-time transaction or on an ongoing basis by the account holder, who can cancel it at any time.
I don’t have a SEPA-enabled account yet. What should I do?
If your bank account does not accept SEPA direct debit, you can pay your monthly fee through our Flywire platform or open a Spanish bank account to direct debit your monthly fee. You can ask for the direct debit form before your arrival, and hand it out signed and filled the moment you arrive.
Do you offer any sports activities?
We do. Sports activities are included in our Community Life program once a week, and the activity changes every month.
Is there AC in the rooms?
There is a cooling and heating system in every room. During the summer months we enable the cooling system and heating during winter.
When and how can I arrive?
You can move as soon as the contract is signed, and we have received the payment, and of course, as soon as the date of your contract starts. You can book the move-in day through our Resident Portal here:
How can I terminate the rental contract for my parking space?
If you have a parking contract related to your accommodation contract, it will automatically be ended at the same time the contract ends. In this case, you will not have to dio anything and the terms and conditions accommodation contract will be applied. If you have an independent parking lease, you will have to contact your building's staff.
What are behavioural disciplinary letters?
In the give situation of not complying with the disciplinary code, the staff can send a written warning to you informing about the fault made, with the possible sanctions that, in the given case, might apply. Please read the Code of Conduct for more information.
What articles are available for usage loan?
In the front desk of the building you'll find a list of all the available articles, some of them have a price and some are free.
Is there a priniting service available?
There is a printer and a photocopier in the building. You can buy your printing credit and use the machine through an app
What do I have to bring for my arrival?
Our rooms are fully-equipped with everything you need, nevertheless, you will have to bring your own kitchen utensils, and personal items. If you wish to bring your own linens and towels, we request for them to not be white. If you have any questions about what we have available in the residence, you can contact us through our contact form. We have prepared a checklist so that you don't forget...
Can I recieve parcels/packages?
Our personnel will receive standard-sized parcels everyday. We will notify you when something arrives for you.
What documents do I have to bring with me to settle?
If you're a European Union citizen, you will only have to bring a national identity document or passport. If you're from outside the European Union, you will have to bring your passport and valid visa.
What does all-inclusive pricing mean?
"The monthly price includes: electricity, heating, air conditioning, internet, access to common areas such as gym, library, etc., participation in Community Life activities and in some cases cleaning/catering (check the conditions of your building). What is not included in the monthly price is laundry, printer, car parking and in some cases cleaning/catering (check the conditions of your...
How can I arrange a visit?
You can book a visit to our building through our webpage: https://www.livensaliving.com/en/visits/Keep in mind, if the rooms are occupied, we might not be able to show you every type of room we have. As an alternative, we offer virtual guided tours in 3D through our webpage.
Where can I find my building’s rules?
During the check-in, the team will give you a list of rules and when you sign your contract, you'll have access to the Code of Conduct. Living at Livensa Living means being mindful and respectful of others. Failure to do so may result in disciplinary action. You can find the relevant documents and annexes that may apply to you at https://www.livensaliving.com/en/documents/
What activities does the Community Life programme offer?
Community Life organizes regular events just for youâspecial holiday parties, Christmas celebrations, movie nights, trips and excursions, soccer matches, and so much more! Plus, all activities held at Livensa facilities are included in your stay.
When and where do I receive my cancellation confirmation?
We will send you the cancellation confirmation via email within 1 to 2 business days after receiving the cancellation request. In the case of a cancellation by a new client, the confirmation will only be sent once the revocation period for their new stay has ended.
What is included in the price?
The monthly price includes: Expenses for electricity, heating, air conditioning, internet, access to common areas such as gym, library, etc., participation in Community Life activities and in some cases cleaning/catering (check the conditions of your building). What the monthly price does not include is laundry, printer, car parking and in some cases cleaning/catering (check the conditions of...
How can I book a visit?
You can book a visit to our building through our webpage: https://www.livensaliving.com/en/visits/Keep in mind, if the rooms are occupied, we might not be able to show you every type of room we have. As an alternative, we offer virtual guided tours in 3D through our webpage.
How can I make a reservation?
You can book your next stay directly on our website: www.livensaliving.com or through our call center:Telephone: +34 913 103 032 / +351 308 801 638WhatsApp: +34 911 67 57 57 88
What activities are offered by Community Life?
Community Life organizes regular events just for youâspecial holiday parties, Christmas celebrations, movie nights, trips and excursions, soccer matches, and so much more! Plus, all activities held at Livensa facilities are included in your stay.
What is the Community Life Program?
It is a programme with a focus on people staying in our buildings on medium or long term contracts. We offer you the opportunity to become part of our international community during your stay at Livensa Living Studios. Make friends from all over the world and expand your network for a successful professional future. Do you want to get to know better the life of our community? Join us!
Can I move from my Studio?
It is possible to change your studio with previous notification to the front desk, who will help you if there is availability.
Livensa Living Información General
Livensa Living General Information
Livensa Living InformaçÔes gerais
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Livensa Living Check In
Livensa Living Check In
Livensa Living Check In
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Livensa Living Check Out
Livensa Living Check Out
Livensa Living Check Out
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Livensa Living Reservas
Livensa Living Reservations
Livensa Living Reservas
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Livensa Living Pagos
Livensa Living Payments
Livensa Living Pagamentos
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