PREGUNTAS FRECUENTES

Livensa Living Lisboa Cidade Universitaria

FREQUENTLY ASKED QUESTIONS

Livensa Living Lisboa Cidade Universitaria

PERGUNTAS FREQUENTES

Livensa Living Lisboa Cidade Universitaria

Información General del Alojamiento

General Accommodation Information

Informações gerais sobre o alojamento

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Catering del Alojamiento

Accommodation Catering

Alojamento Restauração

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Reservas del Alojamiento

Accommodation Booking

Reserva de Alojamento

Can I extend my contract?

If you wish to extend your stay with us, and continue living in Livensa Living Studios, you will have to contact the accomodation staff to request an extension and chack availability.

Can I sublet my studio?

You cannot sublet your room, but you can find someone to take over your contract, keep in mind if you are doing this, it must be pre-approved. To do this, you must request, fill out and sign the transfer form (signed by you and the person in charge of your contract) and send it to the building staff. Review of this request may take a couple of days. If permission is granted, a new contract will...

What do I do if something breaks in my Studio?

Through your Livensa Portal you can notify of any maintenance issues. You can also notify the front desk of the building so that they can take immediate action and solve any maintenance problem if applicable.

What do I have to do before vacating my studio?

Before leaving your studio, you need to let the staff know so that they can book an inspection and make sure everything is in order. In any case, you should leave it as you found it, meaning that you need to remove your things and clean it.

Are there any payments I need to carry out before check-in?

The accommodation initial payment will be charged once the contract is signed. Before the start date of your stay, you have to transfer the deposit and first months' rent. You'll find all the payment information in our payment platform, Flywire.

I’m not 18 years old yet. Can I reserve a studio?

You can book a room if you're at least 16 years of age by the check-in date, in which case we will require a parent or tutor to sign the lease. You can also book directly through our website https://www.livensaliving.com/en/ or our Booking Central here: Email: [email protected] department – Reservations: +34 913 103 032Whatsapp: +34 911 67 57 88

International Bank transfers

In case you will be transferring money from international bank acounts, you need to take into account any extra comissions that might come up, this comissions are usually related to exchange rates, and transfer fees, and in general, this comissions are established by your bank. This additional expenses will have to be covered by you, and added to your tranfer's total amount, or the comissions...

When do I get back my deposit?

Reimbursement can take up to 45 days, as long as there is no damages in thee room and the contract is fulfilled. Some factors, like international bank accounts, can affect the time it takes to make the deposit.

Can I bring my pet?

We love animals, but due to the available space in our buildings, and for consideration with other people culture, traditions and religious beliefs, we don't admit company animals (except service dogs).

Can I cancel my contract?

You will be able to exercise your right to withdraw from the contract during the 14 days following the signing of your contract at the residence. If the period between the signing date and the check-in date is less than 14 days, the remaining days will correspond to you, always until the check-in date. This right of withdrawal does not apply in the event of extension or renewal of the contract....

How can I cancel my reservation?

Have you booked by mistake, or is there a change of plans? You have a cancellation period , contact us through our email adress [email protected], this way we can help you cancel your reservation. Nevertheless you have all the information related to cancellation policy here: https://www.livensaliving.com/en/terms-and-conditions/

Livensa Living  Información General

Livensa Living General Information

Livensa Living Informações gerais

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Livensa Living  Check In

Livensa Living  Check In

Livensa Living  Check In

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Livensa Living  Check Out

Livensa Living  Check Out

Livensa Living  Check Out

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Livensa Living  Reservas

Livensa Living Reservations

Livensa Living  Reservas

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Livensa Living  Pagos

Livensa Living Payments

Livensa Living Pagamentos

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