PREGUNTAS FRECUENTES

Livensa Living Porto Boavista

FREQUENTLY ASKED QUESTIONS

Livensa Living Porto Boavista

PERGUNTAS FREQUENTES

Livensa Living Porto Boavista

Información General del Alojamiento

General Accommodation Information

Informações gerais sobre o alojamento

Are towels and bed linens included?

Towels and bed linens are not included, but, in the event you hire the cleaning service, we will provide you with both. If you decide upon not booking this service, you must bring your own things.

What does “all inclusive” mean?

The monthly fee includes all bills (electricity, gas, water, wifi, AC and heating), access to all common areas, participation in all Community Life activities within the building. AtLivensa Living Lisboa Cidade Universitária, parking for cars and motorcycles, laundromat, and cleaning service are not included in the price.

What do I have to bring for move-in?

Our rooms are fully-equipped with everything you need, nevertheless, you will have to bring your own kitchen utensils, bed linens, towels, pillows and personal items. If you have any questions about what we have available in the residence, you can contact us through our contact form. We have prepared a checklist so that you don't forget anything, feel free to download it here:...

What is not included in the price?

The cleaning service, laundromat, printing service, car parking, kitchen utensils and bed linens (unless you hire the cleaning service).

Where can I surf?

A lot of our residents like to surf at the Praia de Matosinhos, just half an hour away by bus. If you want to take a look into this sport, we have special discounts with a few companies! Ask the staff for more information!

How far is the residence from my University?

FCNAUP (Faculty of Nutrition and Food Sciences): 12-minute walk, 900mFAUP (Faculty of Architecture): 16-minute walk, 1.2 kmFCUP (Faculty of Sciences): 11-minute walk, 950mFDUP (Faculty of Law): 21 minutes by bus, lines 202 or 502FLUP (Faculty of Arts and Humanities): 15-minute walk, 1.1 km

Are there stores and other services near the residence?

Yes, close to Livensa Living Porto Boavista there are several stores and small shops. There is a drugstore just 4 minutes away, and if you want to eat something, the Bom Sucesso Market is just 5 minutes away from the residence. The post office is in the Rotunda da Boavista, and there is a health center just 5 minutes away, in Rua 15 de Novembro.

What does my room include?

In the study you will find a bed, storage space, desk and chair, closet, fully-equipped kitchen (inducton hobs, microwave, fridge and extractor). Twin studios are eqiopped with kitchenette (fridge, microwave grill), private ensuite bathroom, 2 individual beds, 2 closets, and a desk with 2 spaces for study and two chairs, wi fi, and TV.

Catering del Alojamiento

Accommodation Catering

Alojamento Restauração

Reservas del Alojamiento

Accommodation Booking

Reserva de Alojamento

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Livensa Living  Información General

Livensa Living General Information

Livensa Living Informações gerais

Are towels and bed linens included?

Towels and bed linens are not included, but, in the event you hire the cleaning service, we will provide you with both. If you decide upon not booking this service, you must bring your own things.

What does “all inclusive” mean?

The monthly fee includes all bills (electricity, gas, water, wifi, AC and heating), access to all common areas, participation in all Community Life activities within the building. AtLivensa Living Lisboa Cidade Universitária, parking for cars and motorcycles, laundromat, and cleaning service are not included in the price.

What do I have to bring for move-in?

Our rooms are fully-equipped with everything you need, nevertheless, you will have to bring your own kitchen utensils, bed linens, towels, pillows and personal items. If you have any questions about what we have available in the residence, you can contact us through our contact form. We have prepared a checklist so that you don't forget anything, feel free to download it here:...

What is not included in the price?

The cleaning service, laundromat, printing service, car parking, kitchen utensils and bed linens (unless you hire the cleaning service).

What does my room include?

In the study you will find a bed, storage space, desk and chair, closet, fully-equipped kitchen (inducton hobs, microwave, fridge and extractor). Twin studios are eqiopped with kitchenette (fridge, microwave grill), private ensuite bathroom, 2 individual beds, 2 closets, and a desk with 2 spaces for study and two chairs, wi fi, and TV.

Where can I surf?

A lot of our residents like to surf at the Praia de Matosinhos, just half an hour away by bus. If you want to take a look into this sport, we have special discounts with a few companies! Ask the staff for more information!

Are there stores and other services near the residence?

Yes, close to Livensa Living Porto Boavista there are several stores and small shops. There is a drugstore just 4 minutes away, and if you want to eat something, the Bom Sucesso Market is just 5 minutes away from the residence. The post office is in the Rotunda da Boavista, and there is a health center just 5 minutes away, in Rua 15 de Novembro.

How far is the residence from my University?

FCNAUP (Faculty of Nutrition and Food Sciences): 12-minute walk, 900mFAUP (Faculty of Architecture): 16-minute walk, 1.2 kmFCUP (Faculty of Sciences): 11-minute walk, 950mFDUP (Faculty of Law): 21 minutes by bus, lines 202 or 502FLUP (Faculty of Arts and Humanities): 15-minute walk, 1.1 km

Can I take the furniture out and use my own?

It is not possible to remove the furniture with which the room is equipped, but you may bring small auxiliary furniture or equipment, provided that it does not obstruct the entrance or exit to the room, the cleaning of the room or that it may cause damage to the wall and floor.

Can I book a studio only as a student?

In Livensa Living we welcome any member of the educational community 16 years of age and up, that is attenidng university, professional studies, etc.

What is not included in the price?

The self-service laundry. - Photocopier and printer service. - Car and motorbike parking (with the exception of Pamplona, Lisbon Marquês de Pombal, Barcelona Diagonal Alto and Barcelona Marina which do not have them). - Kitchenware.

Can I stay for the summer?

Yes, you can stay during the summer. In case your contract has ended, you can extend your stay. We recommend you book as soon as possible to keep tha room you already have.

Can I bring guests and stay overnight?

Yes, during the night you can have one (1) overnight guest .You have 10 nights available per month to use with whoever you want, for more information ask the front desk.

What security measures are in place?

For the safety of our residents, our buildings are equipped with an electronic lock system and interphones. During the night and weekends, we have a security guard, and our staff is fully trained in first aid and fire drills, reacting correctly and rapidly in case of emergency.

What are disciplinary letters?

In the give situation of not complying with the disciplinary code, the staff can send a written warning to you informing about the fault made, with the possible sanctions that, in the given case, might apply. Please read the Code of Conduct for more information.

What rental items are available?

In the front desk of the building you'll find a list of all the available articles, some of them have a price and some are free.

Can I receive parcels?

Our personnel will receive standard-sized parcels everyday. We will notify you when something arrives for you.

Can I smoke in the room?

Smoking is not allowed inside the premises, neither in common areas and inside the rooms. The buildings have a designated smoking area outside.

What do I do if something in my room is not working?

We have a maintenance team ready to fix all problems. You have to notify through the Livensa Portal so that Livensa Living has proof of the incident and give permission to the maintenance team to enter your room and fix the problem.

Will I have internet via wifi?

Yes, we do have wifi enabled in alll areas of the building, you'll never run out of data! Plus, in your room you'll have broadband internat via cable. All included in the price!

Can I bring my pet?

We love animals, but due to the available space in our buildings, and for consideration with other people culture, traditions and religious beliefs, we don't admit company animals (except service dogs).

What do I do if something breaks in my room?

Through your Livensa Portal you can notify of any maintenance issues. You can also notify the front desk of the building so that they can take immediate action and solve any maintenance problem if applicable.

Can my guests spend the night in my room?

Each Livensa Living resident has 10 nights per month to use. The first 3 nights are free of charge, but from the 4th to the 10th night there is an extra charge. Contact the residence for more information on prices and rates.

What is the Community Life programme?

Join our international community at Livensa Living and make friends from all over the world! Expand your network and set yourself up for a successful future. Want a closer look at life in our community? Check us out on social media and visit our website: https://www.livensaliving.com/en/livensa-living/community-life/

What does all-inclusive pricing mean?

"The monthly price includes: electricity, heating, air conditioning, internet, access to common areas such as gym, library, etc., participation in Community Life activities and in some cases cleaning/catering (check the conditions of your building). What is not included in the monthly price is laundry, printer, car parking and in some cases cleaning/catering (check the conditions of your...

What activities does the Community Life programme offer?

Community Life organizes regular events just for you—special holiday parties, Christmas celebrations, movie nights, trips and excursions, soccer matches, and so much more! Plus, all activities held at Livensa facilities are included in your stay.

Where can I find my building’s rules?

During the check-in, the team will give you a list of rules and when you sign your contract, you'll have access to the Code of Conduct. Living at Livensa Living means being mindful and respectful of others. Failure to do so may result in disciplinary action. You can find the relevant documents and annexes that may apply to you at https://www.livensaliving.com/en/documents/

Livensa Living  Check In

Livensa Living  Check In

Livensa Living  Check In

What does “all inclusive” mean?

The monthly fee includes all bills (electricity, gas, water, wifi, AC and heating), access to all common areas, participation in all Community Life activities within the building. AtLivensa Living Lisboa Cidade Universitária, parking for cars and motorcycles, laundromat, and cleaning service are not included in the price.

What is the reservation fee?

The booking fee is payable as soon as you sign the contract and includes the costs of preparing the contract and the guarantee of the room. The reservation fee for admission is € 250.

What documents do I need for check-in?

If you're a European Union citizen, you will only have to bring a national identity document or passport. If you're from outside the European Union, you will have to bring your passport and valid visa.

When and how can I settle in?

You can move as soon as the contract is signed, and we have received the payment, and of course, as soon as the date of your contract starts. You can book the move-in day through our Livensa Portal here: https://portal.livensaliving.com/

What payments do I have to make before I check in?

The accommodation initial payment will be charged once the contract is signed. Before the start date of your stay, you have to transfer the deposit and first months' rent. You'll find all the payment information in our payment platform, Flywire.

Livensa Living  Check Out

Livensa Living  Check Out

Livensa Living  Check Out

When will my deposit be returned?

The return of the deposit can take up to 45 days. Reimbursement of the deposit is managed as soon as the room inspection is completed and signed off, and you comply with the contract. Things like international transfers, or type of credit/debit card of the client might delay some reimbursements.

What do I have to do before I vacate my studio?

Before leaving your room, you need to communicate the staff at least 7 days prior of your check-out date so that they can book an inspection of the room and make sure everything is left in good condition. Please make sure to leave it as you found it, this means you must take out all your peronal items, and clean the room. If any damage has been done, something is broken or in bad condition,...

What happens when you leave your room?

You must communicate the staff your check-out date at leats 7 days prior, so that they book an inspection of your room. A record will be opened for the state of the room and inventory, in case everything is as you found it, you will have to do nothing more. If any loss or damage is registered, or the room is not in good shape, charges might apply in the deposit. If you leave without having this...

Livensa Living  Reservas

Livensa Living Reservations

Livensa Living  Reservas

How can I cancel my parking slot contract?

If you have a parking contract related to your accommodation booking, it will automatically be ended at the same time the contract ends. In this case, you will not have to dio anything and the terms and conditions of the lease will be applied. If you have an independent parking lease, you will have to contact your building's staff.

How are rooms allocated?

Your preference is very important to us, so that you feel comfortable. In your reservation process you can tell us your preferences regarding room location (floor, near a friend, etc), when we're sorting out rooms, our team will try to make sure your request is met, but we can't make any promises.

How can I book my room?

It's as easy as following the steps trough our website! In case you book a visit to any of our buildings and you make a decision, our staff will help you to make the booking.

How far in advance do I have to book the room?

It's best if you make it as soon as possible so you're able to choose the room you want. We don't have any specific date for you to make the booking, it is up to you, but keep in mind prices might have variations. Be careful and don't stay out!

What happens if I have a room booked but have not been granted a visa or have been refused a place at the university?

If you have not obtained the necessary visa or have been denied a place at the university, you can cancel the reservation free of charge, but you will have to provide us with proof of this. For the visa, proof that it has been denied and in case of denial of the place, you will have to prove that you do not have a spot at the university you were applying for or that you are studying in another...

Can I change studios?

It is possible to change your room given a previous notice to the staff, as long as there is availability.

Can I extend my lease?

We're glad you have enjoyed staying with us! To extend your lease, you only need to contact the building staff and they will help you out.

I am not yet 18 years old, can I book a room?

You can book a room if you're at least 16 years of age by the check-in date, in which case we will require a parent or tutor to sign the lease. You can also book directly through our website https://www.livensaliving.com/en/ or our Booking Central here: Email: [email protected] department – Reservations: +34 913 103 032Whatsapp: +34 911 67 57 88

Can I revoke/cancel my contract?

Yes, you have 14 days to send a revocation of the rental contract after signing the contract (signed by both parties). For more information, please see our general terms and conditions: https://www.livensaliving.com/en/terms-and-conditions/. You cannot sublet your room, but you can find someone to take over your contract, keep in mind if you are doing this, it must be pre-approved. To do this,...

How can I cancel my reservation?

Have you booked by mistake, or is there a change of plans? You have a cancellation period , contact us through our email adress [email protected], this way we can help you cancel your reservation. Nevertheless you have all the information related to cancellation policy here: https://www.livensaliving.com/en/terms-and-conditions/

When and how can I terminate my rental contract?

You have the option of cancelling your lease once it's signed, but take into account that it might have a cancellation fee, according to the time of the cancellation. As an alternative, we offer the option of cancelling your contract without any fee if you find another person that takes over your lease, within the same terms and conditions.

How can I arrange a visit?

You can book a visit to our building through our webpage: https://www.livensaliving.com/en/visits/Keep in mind, if the rooms are occupied, we might not be able to show you every type of room we have. As an alternative, we offer virtual guided tours in 3D through our webpage.

Livensa Living  Pagos

Livensa Living Payments

Livensa Living Pagamentos

Is the deposit returned and how is it returned?

The deposit is used as a guarantee to cover any expense or damage that might be caused during your stay either in the room, common areas, inventory or the building (except the natural wear), or any other fault in complying with the contract obligations that are related to damages or failure in payment. The deposit, minus any expense related to failure in complying with the contract, will be the...

What is a SEPA direct debit mandate?

The SEPA Direct Debit Mandate allows you to set up one-time or recurring payments directly from your account without any extra fees. Available across all Eurozone countries, this payment method can be authorized either as a one-time transaction or on an ongoing basis by the account holder, who can cancel it at any time.

International bank transfer

In case you will be transferring money from international bank acounts, you need to take into account any extra comissions that might come up, this comissions are usually related to exchange rates, and transfer fees, and in general, this comissions are established by your bank. This additional expenses will have to be covered by you, and added to your tranfer's total amount, or the comissions...

When will I get my deposit back?

In general, it takes 45 days to get your deposit back. If your room is left in perfect conditions, and there is no fault in the lease compliance, we can proceed much faster with reimbursement, but keep in mind some factors might affect the time it takes to transfer it back, specially international bank accounts, or the type of credit/debit card provided by the client.

How and when do I pay my rent?

The deposit and first month's rent will have to be done with a minimum of 45 days before the start of your stay. The rest of the payments will be made the first day of the month through SEPA or our Flywire platform.