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How are rooms allocated?

Your preferences are most important to us, so that you feel as comfortable as possible. In your booking process you can let us know your preferences regarding the location of your room (on a specific floor, near a friend, etc.). When it comes to assigning your room,...

Do I get a discount if I pay for my entire stay in one payment?

We give a 2% discount on the monthly payment for stays of 5 months or more, as long as you pay it all at once.

How can I book my room?

‘A través de nuestra web puedes

How far in advance do I have to book the room?

The best thing to do is to book as soon as possible so that you can choose the room category you want. We don't have a month limit for you to make your reservation, you can make it when it suits you best, but keep in mind that prices are subject to change. Please note...

What happens if I have a room booked but have not been granted a visa or have been refused a place at the university?

If you have not obtained the necessary visa or have been denied a place at the university, you can cancel the reservation free of charge, but you will have to provide us with proof of this. In the case of the visa, proof that it has been denied and in the case of...

What is the cancellation policy?

You can view the full cancellation policy about Livensa Living.

What rental periods are available and what is the minimum rental period?

The minimum rental period is 7 days and the maximum rental period is 364 days. The rental period ends on 27 August for full year bookings and 31 August for academic year and semester bookings. If you wish to stay longer, you also have the option to extend your...

Can I change studios?

It is possible to change rooms at short notice, subject to availability.

Can I extend my lease?

We are glad that you enjoyed your stay and would like to stay longer at Livensa Living. Just contact the staff of the residence to extend your stay.

I am not yet 18 years old, can I book a room?

You can book a room if you are at least 16 years old on the date of check in, in which case you will need the signature of one of your parents or guardian. You can also book directly on our website www.livensalivingstudios.com, through our contact centre: Phone: +34...

Can I revoke/cancel my contract?

Yes, you have 14 days to send a revocation of the rental contract after signing the contract (signed by both parties). For more information, please see our general terms and conditions: https://www.livensaliving.com/en/terms-and-conditions/. You cannot sublet your...

When and how can I terminate my rental contract?

You have the option to cancel your contract one signed, but you'll have to take into account that the cancellation might have a penalty fee, depending on the time of the cancellation. Alternatively, we inform you that there is also the possibility of canceling your...

How can I arrange a visit?

"We will give you a tour of the communal areas, as well as the outside areas of the property. We will also show you one of our show studios, if one is available at the time. You can arrange a visit through our website: https://www.livensaliving.com/visitas/ Please...

How can I cancel my reservation?

If you have changed your mind after signing the contract, you have several options to cancel your reservation.
We warn you that, once you sign the contract, cancellation may generate penalties depending on the moment and situation in which you find yourself (before the entry date, or after).

Alternatively, we inform you that there is also the possibility of canceling your contract without penalty if you find another person to take charge of your contract, under the same conditions and meeting the established requirements.
To do this, you must request, fill out and sign the transfer form (signed by you and the person in charge of your contract) and send it to the building staff, who will have to review your request and, if the requirements are met, approve it in your case.
If permission is granted, a new contract will be drawn up for the new resident, who will need to follow the same booking steps as you did when booking with Livensa. The new resident will be kept at the same rate as you have in your contract.
For more information, consult our staff.

We suggest that you contact us through our email: [email protected]. In this way we will inform you of the alternatives that exist and we can help you cancel the reservation if you wish.
You can see the complete cancellation policy on Livensa Living here.

You also have alternatives without penalty, starting from the signing of the contract, and always before the Start date (check-in). If you have not obtained the necessary visa or have been denied a place at the university, you can cancel the reservation free of charge, but you will have to provide us with proof of this. In the case of the visa, proof that it has been denied and in the case of denial of the place, you will have to prove that you do not have a deadline at the university you were applying for or that you are going to study in another province other than that of the residence in which you had the reservation.

And, finally, you can withdraw from your contract within a maximum period of 14 days from the signing, but always before the start date of the contract (check-in). This possibility will only occur in the first accommodation contract that is formalized. So this clause will not have effect on any other contract or subsequent renewal that is formalized between the parties (e.g. Rebookers).

These conditions apply to cancellations that occur before the contract has started; Under no circumstances will people who want to cancel and have already started their contract with Livensa Living be eligible for these conditions.