Livensa Living Studios Madrid Alcobendas | Centro de Ayuda Livensaliving

General Accommodation Information

Informações gerais sobre o alojamento

Do I have access to the pool while staying at Livensa Living Studios?

Yes, access to the pool is exclusive to the Livensa Living Studios guests.

Is the pool open all throughout the year?

The pool is available from May through September, both months included.

Are there basements or storage rooms?

We do not have storage rooms but we have an agreement with a national company that will help you manage this service with a special price.

What common rooms are available at Livensa Living Studios?

Park, pool, padel court, 4 meeting rooms, 4 lounges with kitchen and living room, vending area, and two floors with lounge areas.

Can my guests access the common rooms?

Yes, a maximum of two people is allowed, but they cannot access the pool and the padel court.

Where cain I park my bicycle?

Yes, at Livensa Living Studios we have parking spots available for bicycles, we do recommend the use of a lock.

Can I book a studio if I’m not a student?

Students and non-students can stay at Livensa Living Studios. We are an apartment hotel and we are happy to welcome anyone who wants to stay with us!

Can I take the furniture out and use my own?

You cannot take any furniture out of the room, but you can bring small pieces of furniture if you want.

What distance is there between my accomodation and the universities?

Autonoma and Europea are 10 minutes away by car.

Where can I park my car?

We offer parking spots at Livensa Living Studios whenever there is availability, with a monthly fee; please contact your residence manager for more information.

Is the common kitchen equipped with utensils?

yes

Inside your room, apart from your rest area, study area, private bathroom and full kitchen you will find: - Basic kitchenware set (plate, glass, cutlery, cup, frying pan, pot, cutting board and knife set). - Sheets, pillow, duvet filling and mattress protector cover - Bath towel, hand towel and mat

Is the gym open 24 hours?

Yes, the gym is open 24/7 all year long.

Is the cleaning service included in the residences’ monthly fee?

Yes, including a weekly change of bed linens and towels

Catering del Alojamiento

Accommodation Catering

Alojamento Restauração

Is there a catering service available?

No, Livensa Living Studios does not directly offer catering services, but we do have deals with different catering companies that offer special prices for our clients/residents

Reservas del Alojamiento

Accommodation Booking

Reserva de Alojamento

What is the reservation fee?

Depending on the duration of your stay, you will be charged a reservation fee: - Very short-stay (less than 30 days): no reservation fee charged - Short-stay: 100€ discounted from last month's payment - Semester/academic year/full-year: 250€ discounted from last month's payment

Livensa Studios Información General

Livensa Studios General Information

Livensa Studios Informações gerais

Is the common kitchen equipped with utensils?

yes

Where can I park my car?

We offer parking spots at Livensa Living Studios whenever there is availability, with a monthly fee; please contact your residence manager for more information.

What distance is there between my accomodation and the universities?

Autonoma and Europea are 10 minutes away by car.

Can I take the furniture out and use my own?

You cannot take any furniture out of the room, but you can bring small pieces of furniture if you want.

Can I book a studio if I’m not a student?

Students and non-students can stay at Livensa Living Studios. We are an apartment hotel and we are happy to welcome anyone who wants to stay with us!

Where cain I park my bicycle?

Yes, at Livensa Living Studios we have parking spots available for bicycles, we do recommend the use of a lock.

Can my guests access the common rooms?

Yes, a maximum of two people is allowed, but they cannot access the pool and the padel court.

What common rooms are available at Livensa Living Studios?

Park, pool, padel court, 4 meeting rooms, 4 lounges with kitchen and living room, vending area, and two floors with lounge areas.

Are there basements or storage rooms?

We do not have storage rooms but we have an agreement with a national company that will help you manage this service with a special price.

Is the pool open all throughout the year?

The pool is available from May through September, both months included.

Do I have access to the pool while staying at Livensa Living Studios?

Yes, access to the pool is exclusive to the Livensa Living Studios guests.

Is the cleaning service included in the residences’ monthly fee?

Yes, including a weekly change of bed linens and towels

Is there a catering service available?

No, Livensa Living Studios does not directly offer catering services, but we do have deals with different catering companies that offer special prices for our clients/residents

Is the gym open 24 hours?

Yes, the gym is open 24/7 all year long.

What is included in my room?

Inside your room, apart from your rest area, study area, private bathroom and full kitchen you will find: - Basic kitchenware set (plate, glass, cutlery, cup, frying pan, pot, cutting board and knife set). - Sheets, pillow, duvet filling and mattress protector cover - Bath towel, hand towel and mat

Can I recieve parcels/packages?

Our staff will receive packages (standard size) every day. The staff will receive the shipments during the morning and you will be able to pick it up during the afternoon. We will notify you by email when a package has arrived for you.

Is there a priniting service available?

There is a printer and a photocopier in the building. You can buy your printing credit and use the machine through an app

What articles are available for usage loan?

At Livensa Living Studio we provide free loans of ironing boards, vacuum cleaners, mops, tools and leisure items such as video game consoles, board games, ping pong, billiards...

What are behavioural disciplinary letters?

If you fail to comply with the rules of the Disciplinary Code, the accommodation management may warn you in writing in order to inform you of the infraction committed, with the possible offenses or sanctions that, if applicable, may be applied according to its classification and the events that occurred. . For example, noises at night or constant delays in payment, considered a breach of...

Is there AC in the rooms?

There is a cooling and heating system in all rooms. There is air conditioning during the summer months and heating in winter.

Do you offer any sports activities?

We include sports activities in our Community Life program once a week. The activity changes every month.

What security measures are there in the building?

Our residences have 24/7 reception service, and we have security.

What activities are offered by Community Life?

Community Life regularly holds exciting events for you: Holiday parties, Christmas parties, barbecues, movie nights, trips and excursions, soccer games and much more. And all included in the price!

Can I bring my pet?

We love animals, but outdoors. Due to the space available in our accommodation, pets are not allowed in our studios (except service dogs for people with recognized disabilities).

What do I do if something breaks in my Studio?

You can report maintenance issues on your Guest Portal. You can also contact the accommodation reception as soon as possible so that they can review what has happened and try to correct any maintenance problem if applicable.

What is the Community Life Program?

It is a program focused on people housed in our buildings on medium or long-term contracts, through which we offer you the opportunity to be part of our international community during your stay at Livensa Living Studios. Ready to Make friends from all over the world and expand your network of contacts for a successful professional future? Do you want to know better the life of our community?...

Livensa Studios Check In

When and how can I arrive?

You will be able to settle in once the accommodation contract has been signed and payments have been received and, at the earliest, on the day the contract begins.

What do I have to bring for my arrival?

Our rooms are fully furnished. However, at some Livensa Living Studios, you will need to bring your own kitchen utensils. If you have any questions about available inventory, you can contact us through our contact form.

What documents do I have to bring with me to settle?

If you are a citizen of the European Union, you only have to bring your national identity document (DNI) or passport to settle in. If your nationality is from outside the EU, you will need to bring your foreign passport and a valid visa.

Are there any payments I need to carry out before check-in?

The reservation fee will be paid at the time of formalizing the accommodation contract. Before your contract starts, you have to transfer the deposit and the first monthly payment. You will find the different payment options on our Flywire platform.

What should I take with me to my room before I move in at Livensa Living Studios?

We have prepared a check list so you don't forget anything. Check it out here!

Livensa Studios Check Out

What happens the moment you leave your studio?

Before releasing your room, you must arrange an inspection of the studio with the reception staff. With the inventory you filled out at check-in, we will check if there are damages or cleaning issues. On the day of your departure, you must hand in your room key at the reception.

What do I have to do before vacating my studio?

Before vacating your studio, please make an appointment with reception to carry out a pre-check and ensure that your studio is in order.

When do I get back my deposit?

The return of the deposit can take up to 45 days. Reimbursement of the deposit is managed as soon as the room inspection is completed and signed off, and you comply with the contract. Things like international transfers, or type of credit/debit card of the client might delay some reimbursements.

Livensa Studios Reservas

Livensa Studios Reservations

Livensa Studios Reservas

What is the reservation fee?

Depending on the duration of your stay, you will be charged a reservation fee: - Very short-stay (less than 30 days): no reservation fee charged - Short-stay: 100€ discounted from last month's payment - Semester/academic year/full-year: 250€ discounted from last month's payment

When and how can I terminate my hosting contract?

Cancellation of the contract may entail a penalty equivalent to 50% of the remaining duration of the contract (minimum penalty of 1 month and maximum of 3 months depending on the remaining duration). For more information, consult our general conditions here: https://www.livensaliving.com/en/terms-and-conditions/

How can I terminate the rental contract for my parking space?

If you have contracted a parking space linked to your Room Contract, it will automatically be terminated with your Contract.

When and where do I receive my cancellation confirmation?

We will send you cancellation confirmation by email within 1–2 business days of receiving your cancellation. In case of cancellation by a new resident, you will only receive confirmation once the revocation period of your new guest has ended.

What is included in the price?

The monthly price includes: Expenses for electricity, heating, air conditioning, internet, access to common areas such as gym, library, etc., participation in Community Life activities and in some cases cleaning/catering (check the conditions of your building). What the monthly price does not include is laundry, printer, car parking and in some cases cleaning/catering (check the conditions of...

How can I book a visit?

You can arrange a visit through our website: https://www.livensaliving.com/visitas/ Bear in mind that, if the rooms are occupied, we will not always be able to show you all the room types we have. But alternatively, you can find 3D guided tours for online viewing on many of our location pages.

How can I make a reservation?

You can book your upcoming stay at Livensa Living Studios directly on our webpage: www.livensaliving.com or through our contact center Phone: +34 913 103 032 / +351 308 801 638 WhatsApp: +34 911 67 57 88

Can I move from my Studio?

It is possible to change rooms with a period of notice, as long as there is availability.

Can I extend my contract?

If you wish to extend your stay with us and live longer at Livensa Living Studios, you will have to contact the accommodation staff to request to extend your stay so we can check if it is possible.

I’m not 18 years old yet. Can I reserve a studio?

You can reserve a room if you are at least 16 years old on the check-in date. In this case, the contractual signature of one of your parents or guardian will be requested. You can also book directly on our website www.livensalivingstudios.com, through our contact center: Telephone: +34 913 103 032 / +351 308 801 638 WhatsApp: +34 911 67 57 88

Can I cancel my contract?

You will be able to exercise your right to withdraw from the contract during the 14 days following the signing of your contract at the residence. If the period between the signing date and the check-in date is less than 14 days, the remaining days will correspond to you, always until the check-in date. This right of withdrawal does not apply in the event of extension or renewal of the contract....

How can I cancel my reservation?

Have you booked by mistake or changed your mind? Or do you want to cancel your contract within the deadline? Contact us through our email: [email protected]. In this way we will help you cancel the reservation. However, you have all the information regarding the cancellation policy at https://www.livensaliving.com/terminos-y-condiciones/

Livensa Studios Pagos

Livensa Studios Payments

Livensa Studios Pagamentos

How and when do I make my rental payment?

The deposit and the first monthly payment must be paid at least 1 month before the start of the contract, through our Flywire payment platform. The following monthly payments will be paid on the first day of the month, by SEPA direct debit or through our Flywire payment platform.

What is a SEPA direct debit mandate?

The SEPA direct debit order is a way todirect debit payments to your account without incurring fees. The SEPA direct debit order is available in all Eurozone countries and can be authorized once or permanently by the account holder, who can revoke it at any time.

I don’t have a SEPA-enabled account yet. What should I do?

If your bank account does not accept SEPA direct debits, you can pay your monthly payment through our Flywire platform or open a bank account in Spain to direct debit the monthly payment. You can request the direct debit authorization form before your arrival and deliver it signed by the account holder, when you settle in.

I have transferred more amount than due. How do I proceed?

In this case, we will pay you the extra amount paid in your next monthly payment. If we have a valid SEPA direct debit order, we will make the corresponding charge.

International Bank transfers

If you transfer money to us from a foreign account, please take into account any fees that may arise. These fees are derived from the foreign currency exchange rate and transaction fees. Generally, all these fees for an international transfer are set directly by your bank. You have to pay these additional international transfer costs yourself and include them in the transfer total, otherwise,...