Livensa Living Studios Donostia-San Sebastián | Centro de Ayuda Livensaliving

Información General del Alojamiento

General Accommodation Information

Informações gerais sobre o alojamento

Catering del Alojamiento

Accommodation Catering

Alojamento Restauração

Is there a catering service available?

All our rooms have a full kitchen, so we don't offer an internal catering service. Nevertheless we have deals with catering companies, for more information, ask the staff in the reception. We also offer vending machines with meals

Reservas del Alojamiento

Accommodation Booking

Reserva de Alojamento

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Livensa Studios Información General

Livensa Studios General Information

Livensa Studios Informações gerais

what is included in the price?

The monthly fee includes bills (gas, electricity, water, internet), access to all common areas, participation in all Community life activities within the building, and cleaning service. What's not included is laundromat service, parking for cars, and printing service.

What kitchen equipment does it have?

All our rooms have fridge, oven, microwave, induction hobs and extractors. Plus, we will provide you with a basic set of utensils that include dish, glass, cutlery, pan and cooking pot.

What difference is there between room categories?

The rooms at Livensa Living Studios San Sebastian are almost all the same size. This is why the types of studios are mainly distinguished by location, floor, and if they are interior or exterior, the latter with a view to the interior patio. The room assignation is done randomly, so you can't choose the location within the building.

Do you have rehearsal rooms?

Yes, we have 4 rehearsal rooms that you can book at the reception, one of them even has a piano.

At what distance is the Basque Culinary Center located?

It is located 25 minutes by bicycle, and 30 minutes in bus.

Is the gym open 24 hours?

No, the gym is open from 7,00 to 23 hours everyday.

Is there a catering service available?

All our rooms have a full kitchen, so we don't offer an internal catering service. Nevertheless we have deals with catering companies, for more information, ask the staff in the reception. We also offer vending machines with meals

Where can I park my car?

We offer covered and uncovered parking spaces in our building for cars and motorbikes at an additional cost.

What distance is there between my accomodation and the universities?

The building is located in the quiet residential neighborhood of Portuetxe. There is a bus stop right at the door, and it takes 10 minutes to reach the city center (20 minutes on foot). The educational institutions attended by our residents and guests include: Musikene – 1.4 kmUPV/EHU – 1.7 kmTecnun – 2.5 kmBasque Culinary Center – 3.9 kmUniversity of Deusto – 5.7 kmElías Querejeta Film School –...

Can I take the furniture out and use my own?

You cannot take any furniture out of the room, but you can bring small pieces of furniture if you want.

Where can I park my bike?

We do have a free parking for bikes. You can park here everytime you want, plus, it's covered so you don't have to worry if it rains. We also have a repairing station, just in case you get a flat tire or such.

What common rooms are available at Livensa Living Studios?

We have interior and exterior terrace, game room, rehearsal rooms, library, txokos with kitchen, gym, parking and coworking rooms.

Are there basements or storage rooms?

No, we don't offer that service in the accommodation.

Is the cleaning service included in my monthly fee?

Yes, weekly cleaning. Upon your arrival at Livensa Living Studios San Sebastián, we will inform you of the scheduled cleaning day for your room. The every two weeks cleaning service includes the entire room (except the kitchen), along with a change of bed linens and towels. If you choose to bring your own towels and bed linens, please ensure they are a different color from those provided by us...

what is included in my room?

Your room includes a relaxation area, a study area with a desk and chair, a private bathroom with a shower, and a fully equipped kitchen with basic cookware, an induction cooktop, an extractor, an oven, a microwave, and a fridge with a freezer. It also features shelves, storage space, and a comfortable bed with sheets, a pillow, a duvet, and a mattress protector. A bath towel, hand towel, and...

Can I book a studio if I’m not a student?

In Livensa Living Studios we welcome any member of the educational community 16 years of age and up, that is attenidng university, professional studies, etc.

Can I take the furniture out and use my own?

It is not possible to remove the furniture with which the room is equipped, but you may bring small auxiliary furniture or equipment, provided that it does not obstruct the entrance or exit to the room, the cleaning of the room or that it may cause damage to the wall and floor.

Can I recieve parcels/packages?

Our personnel will receive standard-sized parcels everyday. We will notify you when something arrives for you.

Is there a priniting service available?

There is a printer and a photocopier in the building. You can buy your printing credit and use the machine through an app

What articles are available for usage loan?

In the front desk of the building you'll find a list of all the available articles, some of them have a price and some are free.

What are behavioural disciplinary letters?

In the give situation of not complying with the disciplinary code, the staff can send a written warning to you informing about the fault made, with the possible sanctions that, in the given case, might apply. Please read the Code of Conduct for more information.

Is there AC in the rooms?

There is a cooling and heating system in every room. During the summer months we enable the cooling system and heating during winter.

Do you offer any sports activities?

We do. Sports activities are included in our Community Life program once a week, and the activity changes every month.

What security measures are there in the building?

For the safety of our guests, our buildings are equipped with an electronic lock system and interphones. During the night and weekends, we have a security guard, and our staff is fully trained in first aid and fire drills, reacting correctly and rapidly in case of emergency.

What activities are offered by Community Life?

Community Life organizes regular events just for you—special holiday parties, Christmas celebrations, movie nights, trips and excursions, soccer matches, and so much more! Plus, all activities held at Livensa facilities are included in your stay.

Can I bring my pet?

We love animals, but due to the available space in our buildings, and for consideration with other people culture, traditions and religious beliefs, we don't admit company animals (except service dogs).

What do I do if something breaks in my Studio?

Through your Livensa Portal you can notify of any maintenance issues. You can also notify the front desk of the building so that they can take immediate action and solve any maintenance problem if applicable.

What is the Community Life Program?

It is a programme with a focus on people staying in our buildings on medium or long term contracts. We offer you the opportunity to become part of our international community during your stay at Livensa Living Studios. Make friends from all over the world and expand your network for a successful professional future. Do you want to get to know better the life of our community? Join us!

Livensa Studios Check In

When and how can I arrive?

You can move as soon as the contract is signed, and we have received the payment, and of course, as soon as the date of your contract starts. You can book the move-in day through our Resident Portal here:

What do I have to bring for my arrival?

Our rooms are fully-equipped with everything you need, nevertheless, you will have to bring your own kitchen utensils, and personal items. If you wish to bring your own linens and towels, we request for them to not be white. If you have any questions about what we have available in the residence, you can contact us through our contact form. We have prepared a checklist so that you don't forget...

What documents do I have to bring with me to settle?

If you're a European Union citizen, you will only have to bring a national identity document or passport. If you're from outside the European Union, you will have to bring your passport and valid visa.

Are there any payments I need to carry out before check-in?

The accommodation initial payment will be charged once the contract is signed. Before the start date of your stay, you have to transfer the deposit and first months' rent. You'll find all the payment information in our payment platform, Flywire.

What should I take with me to my room before I move in at Livensa Living Studios?

We have prepared a checklist for you, so that you don't forget anything, you can check it out here: https://www.livensaliving.com/residencias-de-estudiantes/que-me-llevo-en-la-maleta-cuando-voy-a-vivir-en-una-resi-de-estudiantes/

Livensa Studios Check Out

What happens the moment you leave your studio?

Before leaving your room, you will need to book an inspection with the staff in the front desk. With the inventory you filled-out during check-in, we will make sure everything is in order and clean, and that day of your departure, you will have to give back the key to your room in reception.

What do I have to do before vacating my studio?

Before leaving your studio, you need to let the staff know so that they can book an inspection and make sure everything is in order. In any case, you should leave it as you found it, meaning that you need to remove your things and clean it.

When do I get back my deposit?

Reimbursement can take up to 45 days, as long as there is no damages in thee room and the contract is fulfilled. Some factors, like international bank accounts, can affect the time it takes to make the deposit.

Livensa Studios Reservas

Livensa Studios Reservations

Livensa Studios Reservas

Accommodation initial payment

The accommodation initial payment is payable as soon as you sign the contract and includes the costs of preparing the contract and the guarantee of the room. The accommodation initial payment are, according to the length of your stay: Short-stay: 100€ Semester/academic year/full year: 250€ The accommodation initial payment is non-refundable.

When and how can I terminate my hosting contract?

Canceling the contract may result in a penalty equivalent to 50% of the remaining contract duration (with a minimum penalty of 1 month and a maximum of 3 months, depending on the remaining duration). For more information, please refer to our general terms and conditions here: https://www.livensaliving.com/en/terms-and-conditions/

How can I terminate the rental contract for my parking space?

If you have a parking contract related to your accommodation contract, it will automatically be ended at the same time the contract ends. In this case, you will not have to dio anything and the terms and conditions accommodation contract will be applied. If you have an independent parking lease, you will have to contact your building's staff.

When and where do I receive my cancellation confirmation?

We will send you the cancellation confirmation via email within 1 to 2 business days after receiving the cancellation request. In the case of a cancellation by a new client, the confirmation will only be sent once the revocation period for their new stay has ended.

What is included in the price?

The monthly price includes: Expenses for electricity, heating, air conditioning, internet, access to common areas such as gym, library, etc., participation in Community Life activities and in some cases cleaning/catering (check the conditions of your building). What the monthly price does not include is laundry, printer, car parking and in some cases cleaning/catering (check the conditions of...

How can I book a visit?

You can book a visit to our building through our webpage: https://www.livensaliving.com/en/visits/Keep in mind, if the rooms are occupied, we might not be able to show you every type of room we have. As an alternative, we offer virtual guided tours in 3D through our webpage.

How can I make a reservation?

You can book your next stay directly on our website: www.livensaliving.com or through our call center:Telephone: +34 913 103 032 / +351 308 801 638WhatsApp: +34 911 67 57 57 88

Can I move from my Studio?

It is possible to change your studio with previous notification to the front desk, who will help you if there is availability.

Can I extend my contract?

If you wish to extend your stay with us, and continue living in Livensa Living Studios, you will have to contact the accomodation staff to request an extension and chack availability.

I’m not 18 years old yet. Can I reserve a studio?

You can book a room if you're at least 16 years of age by the check-in date, in which case we will require a parent or tutor to sign the lease. You can also book directly through our website https://www.livensaliving.com/en/ or our Booking Central here: Email: [email protected] department – Reservations: +34 913 103 032Whatsapp: +34 911 67 57 88

Can I cancel my contract?

You will be able to exercise your right to withdraw from the contract during the 14 days following the signing of your contract at the residence. If the period between the signing date and the check-in date is less than 14 days, the remaining days will correspond to you, always until the check-in date. This right of withdrawal does not apply in the event of extension or renewal of the contract....

How can I cancel my reservation?

Have you booked by mistake, or is there a change of plans? You have a cancellation period , contact us through our email adress [email protected], this way we can help you cancel your reservation. Nevertheless you have all the information related to cancellation policy here: https://www.livensaliving.com/en/terms-and-conditions/

Livensa Studios Pagos

Livensa Studios Payments

Livensa Studios Pagamentos

How and when do I make my rental payment?

The deposit and first month of your stay will have to be payed a minimum of 45 days before the start date of your contract. The rest of the payments will be due every first day of the month through SEPA direct debir or through our Flywire platform.

What is a SEPA direct debit mandate?

The SEPA Direct Debit Mandate allows you to set up one-time or recurring payments directly from your account without any extra fees. Available across all Eurozone countries, this payment method can be authorized either as a one-time transaction or on an ongoing basis by the account holder, who can cancel it at any time.

I don’t have a SEPA-enabled account yet. What should I do?

If your bank account does not accept SEPA direct debit, you can pay your monthly fee through our Flywire platform or open a Spanish bank account to direct debit your monthly fee. You can ask for the direct debit form before your arrival, and hand it out signed and filled the moment you arrive.

I have transferred more amount than due. How do I proceed?

In this case, we will apply the overpaid amount to your next monthly payment. If we have a valid SEPA Direct Debit mandate, we will process the corresponding charge.

International Bank transfers

In case you will be transferring money from international bank acounts, you need to take into account any extra comissions that might come up, this comissions are usually related to exchange rates, and transfer fees, and in general, this comissions are established by your bank. This additional expenses will have to be covered by you, and added to your tranfer's total amount, or the comissions...